[Rfast]

Hi...

I am using Bonsai version 4.2.7 because of the "find" issue with the newer versions about which I previously posted.

I need to reinstall the Bonsai conduits for Hotsync for this version and can't seem to do it. Isn't all you're supposed to do is just install the Bonsai.prc file on your PDA?

[bnystrom]

Did you do an uninstall of Bonsai 5 first? The installer won't install an older version over the top of a newer one.

[Rfast]

bnystrom, on 28 September 2010 - 01:29 PM, said:

Did you do an uninstall of Bonsai 5 first? The installer won't install an older version over the top of a newer one.

As far as I know Bonsai 5 is not on either my PC or my Treo.

I assume that if it was on the Treo it would show up as a program icon on the Home menu but it's not there.

[bnystrom]

Try uninstalling and then re-installing Bonsai 4 on your computer (Use the Add/Remove feature in the control panel)

[Rfast]

bnystrom, on 29 September 2010 - 10:24 AM, said:

Try uninstalling and then re-installing Bonsai 4 on your computer (Use the Add/Remove feature in the control panel)

I did that but now every time I sync Hotsync shuts down and I get the following error message:

Problem signature:
Problem Event Name: BEX
Application Name: Hotsync.exe
Application Version: 7.0.2.0
Application Timestamp: 477d91d1
Fault Module Name: BonsaiConduit.dll
Fault Module Version: 4.2.7.2805
Fault Module Timestamp: 4872cd13
Exception Offset: 0009b768
Exception Code: c000000d
Exception Data: 00000000
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 4fb5
Additional Information 2: 4fb54d538a6770c4909c57e627c54569
Additional Information 3: 5de2
Additional Information 4: 5de2b2a669b9edea1f942502c27d8ab

[Rfast]

I seemed to have fixed this by uninstalling and reinstalling Bonsai 4 a second time. Bonsai is syncing now with now errors. :-)

[bnystrom]

Great. Glad to hear it is working for you now.