[Kitezh]

I am getting the 'attention required' message for activesync Desktop>Windows Mobile.

Here's the relevant log entry:

12/06/2009 16:49:59.640 ERROR: Initialization of SSP 'Bonsai Store' failed. Error: 0x80004005.
12/06/2009 16:49:59.640 ERROR: Unable to start SSP 'Bonsai Store'. Error code: 0x80004005

Any idea how to get around this?

Thanks
Kevin

[Richard Murphy]

This most often is caused by an expired evaluation or the Bonsai registration number not matching the owner name. Please reply with the contents of the %appdata%\natara\BonsaiSyncLog.txt file where %appdata% is the application data directory (defaults to “C:\Documents and Settings\<Windows User>\Application Data” for Windows XP or "C:\Users\<Windows User>\AppData\Roaming" for Vista). Generally you can specify the path with the %appdata% and Windows will expand this for you.