[pritchett4]

ActiveSync continues to show 1 unresolved item in Bonsai. I currently have four outlines that are being synchronized. I removed the one that I thought might be causing the problem still 1 unresolved item in AS. I have since reinstalled it. All four outlines show a Synctrace* file. I reinstalled Bonsai to Windows Mobile device (Ipaq 110 winmo 6.1) and still have AS reporting 1 unresolved item.

It looks like Bonsai has an outline that it has not been able to delete since it appears to refer to 5 outlines, but I only have 4 outlines created. Here is the most report from the most recent sync:


Tuesday, 06/30/2009 02:39:49 PM: PID=000013f0 TID=00001278 CBonsaiActiveSyncProviderStore::IsFolderChanged: Subsequent folder check. Returning folder has not changed.

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 ReportStatus - RSC_BEGIN_SYNC_OBJ

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 CBonsaiActiveSyncProviderStore::IsValidObject: Entered method

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 ReportStatus - RSC_DELETE_OBJ_FAILED

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 ReportStatus - RSC_END_SYNC_OBJ

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 ReportStatus - RSC_REMOTE_SYNC

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 ReportStatus - RSC_END_SYNC

Tuesday, 06/30/2009 02:39:50 PM: PID=000013f0 TID=00001278 CWMSyncManager::SyncKeywords: Syncing keywords; Keyword generation desktop(5) handheld(5).

Thanks for your help.

Dan

This post has been edited by pritchett4: 30 June 2009 - 12:45 PM

[Richard Murphy]

So are all of your outlines syncing as you expect? I would think so as Bonsai is handling outline syncing itself and more or less reports its outline status back to ActiveSync so it can fit into the ActiveSync framework. I am surprised by the RSC_DELETE_OBJ_FAILED status as given the implementation I would not expect this error.

Can you send me the following files:
From the PC: "%AppData%\Natara\Bonsai config for xxxxxxxx.dat" where %AppData% is the Windows defined Application Data path and xxxxxxxx is your device's ActiveSync partnership id.
From the Windows Mobile device: \Application Data\Natara\Bonsai\Bonsai.dat

I will take a look and see if I spot the problem.

[pritchett4]

Richard Murphy, on Jul 2 2009, 05:21 AM, said:

So are all of your outlines syncing as you expect? I would think so as Bonsai is handling outline syncing itself and more or less reports its outline status back to ActiveSync so it can fit into the ActiveSync framework. I am surprised by the RSC_DELETE_OBJ_FAILED status as given the implementation I would not expect this error.

Can you send me the following files:
From the PC: "%AppData%\Natara\Bonsai config for xxxxxxxx.dat" where %AppData% is the Windows defined Application Data path and xxxxxxxx is your device's ActiveSync partnership id.
From the Windows Mobile device: \Application Data\Natara\Bonsai\Bonsai.dat

I will take a look and see if I spot the problem.

All files, at this point, seem to be syncing correctly - I can try and reinstall Bonsai if you think that would be helpful. Actually, I did reinstall on the handheld, but didn't try to reinstall the desktop. If I am reading this correctly, though, looks like the problem is on the handheld.

I tried to upload the files, but your website reports that I am "not permitted to upload this type of file" - so I have opened each dat file and copied and pasted info below -- Thanks in advance for your help!

Here is the info from the data file on my pc:

<?xml version="1.0" encoding="Windows-1252" ?>
<Bonsai-config version="1">
<outlines>
<outline sync="1" outline-id="{0C9C7C88-7ABA-48B8-A102-B10E2D479672}" last-sync="30 Jun 2009 16:11:06">
<path>%DOCUMENTS%\- PPC Storage Card\Cleaning - Home.OTL</path>
</outline>
<outline sync="1" outline-id="{5B406C9D-405F-4565-98B6-1A0FCC429875}" last-sync="29 Jun 2009 12:48:15">
<path>%DOCUMENTS%\- PPC Storage Card\Internship.otl</path>
</outline>
<outline sync="1" outline-id="{6B128F07-3F35-423A-A682-044D765D91FC}" last-sync="29 Jun 2009 12:48:16">
<path>%DOCUMENTS%\- PPC Storage Card\Music.otl</path>
</outline>
<outline sync="1" outline-id="{C2686EF8-87C3-4A1A-95FA-B36BAD1F1D47}" last-sync="01 Jul 2009 17:11:15">
<path>%DOCUMENTS%\- PPC Storage Card\Vision.otl</path>
</outline>
<outline sync="1" outline-id="{B4606E6D-7464-4447-B5C1-DC332C163163}" last-sync="30 Jun 2009 15:43:34">
<path>%DOCUMENTS%\- PPC Storage Card\SoundBoard Info.OTL</path>
</outline>
</outlines>
<categories>
<category name="Unfiled" id="0"/>
<category name="Business" id="1"/>
<category name="Personal" id="2"/>
<category name="Church" id="3"/>
</categories>
<keywords generation="5">
<categories>
<category name="Unfiled" id="0" modified="1"/>
</categories>
</keywords>
<link-tags generation="0">
</link-tags>
</Bonsai-config>

Here is the info from the PPC:

<?xml version="1.0" encoding="Windows-1252" ?>
<Bonsai-config version="0">
<outlines next-oid="14">
<outline sync="1" outline-id="{CDFC204F-FF2A-4200-A5EF-66F04EE6382F}" oid="4" delete-from-desktop="1">
<path>\My Documents\Outline1.otl</path>
</outline>
<outline sync="1" outline-id="{673740BD-E74B-494C-B619-9960A059B50C}" oid="7" delete-from-desktop="1">
<path>\My Documents\Outline2.otl</path>
</outline>
<outline sync="1" outline-id="{0C9C7C88-7ABA-48B8-A102-B10E2D479672}" oid="8" last-sync="30 Jun 2009 16:11:06">
<path>\Storage Card\Docs to Sync\Cleaning - Home.OTL</path>
</outline>
<outline sync="1" outline-id="{6B128F07-3F35-423A-A682-044D765D91FC}" oid="9" last-sync="29 Jun 2009 12:48:16">
<path>\Storage Card\Docs to Sync\Music.otl</path>
</outline>
<outline sync="1" outline-id="{5B406C9D-405F-4565-98B6-1A0FCC429875}" oid="10" last-sync="29 Jun 2009 12:48:15">
<path>\Storage Card\Docs to Sync\Internship.otl</path>
</outline>
<outline sync="1" outline-id="{C2686EF8-87C3-4A1A-95FA-B36BAD1F1D47}" oid="12" last-sync="01 Jul 2009 17:11:15">
<path>\My Documents\Vision.otl</path>
</outline>
<outline sync="1" outline-id="{B4606E6D-7464-4447-B5C1-DC332C163163}" oid="13" last-sync="30 Jun 2009 15:43:34">
<path>\My Documents\SoundBoard Info.OTL</path>
</outline>
</outlines>
<categories>
<category name="Unfiled" id="0"/>
<category name="Business" id="1"/>
<category name="Personal" id="2"/>
<category name="Church" id="3"/>
</categories>
<keywords generation="5">
<categories>
<category name="Unfiled" id="0" modified="1"/>
</categories>
</keywords>
<link-tags generation="0">
</link-tags>
</Bonsai-config>

This post has been edited by pritchett4: 02 July 2009 - 09:59 AM

[pritchett4]

Was the info given what you needed to try and solve the unresolved item or is there something else you need?

[Richard Murphy]

Do the outlines \My Documents\Outline1.otl and \My Documents\Outline2.otl exist on your Windows Mobile device? They are marked for deletion on the desktop so I would expect you deleted them on the handheld and maybe somehow the sync engine is not removing these entries. Looking at the code, I do not see a problem unless the outline is found on the device.
Earlier you mention having 4 outlines but I see 5 other outlines in your data. Did you add an additional outline since you referred to only having 4?

[pritchett4]

Richard Murphy, on Jul 6 2009, 07:44 PM, said:

Do the outlines \My Documents\Outline1.otl and \My Documents\Outline2.otl exist on your Windows Mobile device? They are marked for deletion on the desktop so I would expect you deleted them on the handheld and maybe somehow the sync engine is not removing these entries. Looking at the code, I do not see a problem unless the outline is found on the device.
Earlier you mention having 4 outlines but I see 5 other outlines in your data. Did you add an additional outline since you referred to only having 4?

I don't remember any more since it has been awhile since I posted that, and I have added other outlines in order to take advantage of Bonsai - but I am still getting the unresolved issue. Here is a copy of the last part of the latest diagnostic sync. I think I had deleted an outline which doesn't show up any more on either the PPC or the Desktop, but somehow the reference is still someplace in the sync reference since the "delete obj failed" error continues to show up. I think other than that, everything is working fine.


Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 ReportStatus - RSC_BEGIN_SYNC_OBJ

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 CBonsaiActiveSyncProviderStore::IsValidObject: Entered method

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 ReportStatus - RSC_DELETE_OBJ_FAILED

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 ReportStatus - RSC_END_SYNC_OBJ

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 ReportStatus - RSC_REMOTE_SYNC

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 ReportStatus - RSC_END_SYNC

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 CWMSyncManager::SyncKeywords: Syncing keywords; Keyword generation desktop(5) handheld(5).

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 CWMSyncManager::SyncOutlineCategories: Syncing outline categories.

Monday, 07/06/2009 04:40:24 PM: PID=00000954 TID=000001a0 CWMSyncManager::SyncOutlineCategories: All outline categories match.

Monday, 07/06/2009 04:42:21 PM: PID=00000954 TID=000001a0 ReportStatus - RSC_RELEASE

* When I looked at BonsaiSyncLog.txt there is a line that shows up that says (it shows up in a number of places:

CBonsaiActiveSyncProviderObjHandler::ArchiveLoad: Archive data corrupt.

07/06/2009 10:47:22 PM:

This post has been edited by pritchett4: 07 July 2009 - 07:28 AM

[pritchett4]

I take it there is no fix for this problem - it is pretty annoying to see the red exclamation mark in ActiveSync - I guess I just need to live with it?

[Richard Murphy]

Sorry for the delay. Now that I am wrapping up the Bonsai 5 Desktop release, I will be able to focus on the Windows Mobile version very soon. Please hang on for a few more days.