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Problem with export in Quanto Rate Topic: -----

#1 User is offline   Lyolik 

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Posted 21 January 2009 - 04:59 PM

I can't export in any way - csv or xml. When I tab "Export" then choose CSV or XML there is appear message "Failed to open the output file for the export" :(
Please, help me to sync Quanto with my PC :(
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#2 User is offline   Richard Murphy 

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Posted 22 January 2009 - 10:31 AM

As per the manual., the Export command requires an external storage card. Do you have a storage card in your device?
Richard Murphy
Natara Software, Inc
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#3 User is offline   Lyolik 

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Posted 22 January 2009 - 02:22 PM

of cause I have SD card! :(
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#4 User is offline   bnystrom 

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Posted 23 January 2009 - 03:03 PM

What version and build number of Quanto?
What device are you running it on?
On what screen are you doing the Export from?
How many options do you have in the "Export" dialog for "Card:"?
If you are using a device with "intermal" menory such as a Lifedrive, make sure you are setting the "Card:" setting to an actual physical SD card and not the internal card memory.
Have you tried changing the name in case the file name you have is write protected on the card for some reason.
Bryan Nystrom
Natara Software, Inc.
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#5 User is offline   Lyolik 

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Posted 24 January 2009 - 05:00 AM

View Postbnystrom, on Jan 23 2009, 04:03 PM, said:

What version and build number of Quanto?
What device are you running it on?
On what screen are you doing the Export from?
How many options do you have in the "Export" dialog for "Card:"?
If you are using a device with "intermal" menory such as a Lifedrive, make sure you are setting the "Card:" setting to an actual physical SD card and not the internal card memory.
Have you tried changing the name in case the file name you have is write protected on the card for some reason.


quanto 1.1.1
Tungsten T3
Screen - history, stats - doesn't matter... Error :(
2 Options - CSV & XML
"Have you tried changing the name in case the file name you have is write protected" - yes, but it doesn't work
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#6 User is offline   George 

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Posted 24 January 2009 - 08:19 AM

I move little "lock" tab on my SD Card to the lock position and tried the Quanto Export. I received the error message you saw.
Please check the lock on your SD Card.
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#7 User is offline   Lyolik 

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Posted 25 January 2009 - 08:26 AM

No, again no :( In this way (except error message) I get another error - "This card is for read only" (smth like that) - sorry for my bad english ;)
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#8 User is offline   bnystrom 

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Posted 28 January 2009 - 11:15 AM

Quanto will attempt to create a folder in the root of your SD card named "Quanto". Would there be any reason it can not create that folder? Is it possible you have a file named "Quanto" in that location and therefore the system can not create a folder by the same name? We really are running out of ideas here. We have no other outstanding issues of this sort and we do have a T3 that we test with that doesn't show any similar issues.
Bryan Nystrom
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